Event Services Co-ordinator

Join our busy and friendly Conference team as our Event Services Co-ordinator. As the main contact between the Conference Office, clients, and operational teams, you will ensure that the operational service requirements of the events on campus are resourced and carried out as required.

You will provide clients with the necessary guidance and support both prior to and during their events and ensure they receive a “great” service experience which they will remember and will encourage repeat business and recommendation of our services.

If you have recent experience of event services co-ordination in a large-scale venue, good IT skills and the ability to work weekends and unsocial hours as and when required, this role is ideal for you.

You will enjoy a friendly, open and collaborative working environment and support in your development and wellbeing, along with a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• an excellent pension scheme with generous employer contributions
• study while you work discounts, cycle to work scheme, local business discounts
• on-site parking

For further information on our staff benefits please go to https://staff.kent.ac.uk/employment/benefits

As Event Services Co-ordinator you will:

Meet with all major clients and take them through their event in detail and meet regularly with the Event Co-ordinators to thoroughly review all events.

Meet annually with catering operations management and agree the function and on-line delivered catering menu items for the coming year. Liaise with the Marketing team to produce menu designs. Ensure the menu items are priced and entered onto the catering software correctly and that all items bookable on-line are published on the web based “Delivered Catering” software.

Assist the Event Co-ordinators in promoting existing and new facilities/services offered by the conference office to internal and external clients both in person and via a range of media. This will involve making verbal and written presentations to individuals and groups who will be “decision makers” responsible for placing an event with the university.

During vacation, lead the business meetings attended by Commercial Services staff and ensure the key personnel in Catering, Housekeeping, Reception and other operational departments such as Estates and Information Services are fully aware of the client’s requirements and expectations.

Manage the database of clients and companies.

What we are looking for in the right candidate:

Recent experience of Event Services Co-ordination gained in large scale venue operating high volume food and beverage services

The ability to plan, service and project manage a wide range of commercial events

Flexibility to work weekends and unsocial hours as and when required

Computer literacy and a good knowledge of Microsoft Office and its various applications

GCSE English and Maths or equivalent with excellent numeracy/accuracy skills and an awareness of financial procedures and VAT

Your new role is part of Kent Hospitality, Commercial Services where we provide student accommodation for over 6,500 students, housekeeping, catering, bar, reception, conference and events services across our Canterbury and Medway campuses. www.kent.ac.uk/hospitality

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