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Capacity and Allocation Manager (78648-1222)

University of Warwick - Warwick Accommodation

Location: Coventry
Salary: £43,414 to £51,805 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 9th December 2022
Closes: 18th December 2022
Job Ref: 1889424

Permanent position, 1.0 FTE (5 over 7).

This is an exciting opportunity for a knowledgeable individual with previous experience in sales and capacity management to join Warwick Accommodation, the University’s dedicated accommodation department.

The University of Warwick is one of the UK’s leading universities with a mission to establish itself as a world leader in research and education. The University’s Accommodation Department plays a vital role in helping to achieve this goal by providing appropriate volumes of suitable accommodation and choice for its students, staff and visiting academics.

The department houses circa 7,500 students within its fully owned and managed student residences on campus. It also provides and manages a house searching platform via Warwick Studentpad where local landlords and PBSA providers are able to advertise their properties for a fee and students are able to search for off campus accommodation options, directly liaise with landlords and other students and access practical housing advice.

It is our aim to ensure that we are positioned to deliver appropriate access to consistently high standards of accommodation and to continuously review and improve our processes in supporting the sales and allocations process and overall student experience in an increasingly competitive market.

In making this appointment the Head of Sales and Customer Service is seeking an experienced manager who, among other qualities, can demonstrate.

  • Previous relevant sales experience
  • Experience of working within a property management environment
  • A proven track record in people management so as to successfully lead and motivate teams who are delivering consistent results inline with departmental KPIs and targets
  • Excellent time management and organisational skills with the flexibility and ability to prioritise deadlines
  • Excellent communication skills and the ability to interact with colleagues and audiences at all levels
  • Previous experience and demonstrable ability for managing and analysing numbers and data such as sales statistics, occupancy rates, run rates and rejection rates.

This is an excellent opportunity to progress your career within a dynamic and innovative organisation, and to contribute to the overall customer and student experience at the University. Enquiries in the strictest confidence can be directed to Sioned Cash, Head of Sales and Customer Service, by email at s.cash.1@warwick.ac.uk

Interview Date: TBC.

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.

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