Customer Services Supervisor

The Library have exciting opportunities for you to join our team as a Customer Services Supervisor.   Based at the Winchester School of Art Library, you will be joining the team at an exciting time as we extend our services to our wide range of users including university staff, students and external visitors. 

This position offers the opportunity to work in a small team offering excellent service to the users of the library.  You will be a positive person, have experience of working in a customer facing role and be an effective communicator.

The library uses multiple IT systems to deliver an excellent customer service.  Therefore, you will have recent experience of using standard Microsoft software with the ability to use a range of IT systems and communication platforms.  

The successful candidate will supervise a small team of Customer Services Assistants to ensure the effective and efficient delivery of a high quality and professional customer service to all library users.  You will also form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment.  

Salary is between £22,149 - £25,642 pro rata per annum. Successful candidates will benefit from a generous annual leave entitlement, University Closure Days, a contributory pension scheme and a structured training programme. 

The following shift pattern is available:

Monday - Friday 13:45 - 20:15

We are proactive in fostering a culture of inclusion, respect, and equality of opportunity. We select candidates based on merit and ability and aspire to thrive in the diversity of our workforce.  We welcome applications from all candidates with an interest in the role and those who are committed to helping us create an inclusive work environment. We encourage applications from candidates from Black, Asian, and Minority Ethnic communities, people who identify as LGBTQ+, and people with disabilities.  

Application Procedure

You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Sian Gale (Recruitment Team) on +44 (0) 23 8059 2750, or email recruitment@soton.ac.uk. Please quote reference 2008522KX-2R on all correspondence.

Further details:

We believe equality, diversity and inclusion are fundamental to making the University of Southampton a welcoming, vibrant and successful organisation. Having a diverse workforce, inclusive of people of all ages and beliefs, from different racial, educational and social backgrounds opens up a wealth of possibilities, makes us more creative and accelerates our impact on society. We welcome applicants that value the diversity of our community and are willing to play their part in supporting the mission of inclusivity. 

Please note that applications from agencies will not be accepted unless indicated in the job advert.

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