Faculty IT Support Specialist (12 month Fixed Term Contract)

About us

The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions. Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research. Within ISD, this post is in Faculty IT & Partnering which provides local specialist applications and systems support and IT strategic business partnering for users in across our Faculties.

About the role

This is a fantastic opportunity to join UCL’s Information Services Division (ISD) as a Faculty IT Support Specialist. The Information Services Division is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions. As an IT Support Specialist, you will experience a range of technical skills including Windows and Mac Support, Windows Servers & Scripting.

You responsibilities will involve the following:

• Provide specialist IT support for academic users
• Actively engage with customers to identify new opportunities for improvement
• Participate in Product teams to support and develop of new products
• Provide 2nd and 3rd line support
• Participate in Communities of Practice, building and sharing knowledge with like-minded colleagues.

In the event we get a high number of applications, we may close the advert early before the published closing date. As a minimum we will keep all adverts open for 2 weeks.

Job ref: B01-02962

Closing date: 08-02-2023 (23:59 UK time)

About you

As an IT Support/ Infrastructure professional, you have a high level of knowledge and experience in a number of core competencies, including client devices, operating systems (Windows/Linux), scripting, networking protocols, standard software packages, Active Directory, printers, file storage systems. Based on your experience you will be expected to specialise in one of the following disciplines:

• End user and server hardware
• Lab/Scientific IT, Research Applications
• Network/Security
• Advanced OS support
• Office 365 development and Application packaging and deployment.

As well as possessing the necessary technical knowledge, you will have the capabilities to work under pressure, manage competing priorities and excellent demonstrate analytical skills.

What we offer

As well as the exciting opportunities this role presents, we also offer great benefits. Please visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

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