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Head of Student Investigation and Resolution

Oxford Brookes University - Directorate of Academic and Student Administration

Location: Oxford
Salary: £57,696 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 10th June 2024
Closes: 23rd June 2024
Job Ref: 166500

An exciting temporary opportunity has arisen to manage the Student Investigation and Resolution Team. The team manages all academic appeals, student complaints, conduct cases and exceptional circumstances applications for the University. They also handle ombudsman complaints.

The role:

  • You will be a key figure in the ASA Directorate, helping to shape policy, regulations and procedures that affect all students
  • You will manage an established team dedicated to investigating and resolving student casework and enhancing the student experience
  • You will be the escalation point for complex cases and have responsibility for ombudsman casework
  • You will be the liaison point for complicated and sensitive matters, both with internal and external contacts, e.g. Thames Valley Police, ADSEs, ASA Deputy Directors, HR, the Information Security Team 

Please see the job description and person specification for more information. 

This advert is for a fixed term maternity cover for 12 months. The successful candidate will start mid-October 2024.

Interviews are scheduled to take place on 10 July 2024.  

You will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme (19.2% Employer contribution rate), cycle to work scheme and access to a variety of university facilities (Brookes Nursery, Gym and sports facilities).

CV and Personal Statement:

As part of the application process all applicants are required to complete our online application form by clicking on the “Apply for Job” button on the Oxford Brookes vacancy page. You will be routed to this when you click on the above “Apply” button. All parts of the application form should be completed and in the section of the form called “Supporting Documents”, applicants must upload their CV and a Personal Statement. To complete the Personal Statement part of the application, applicants must download the Personal Statement document which is part of the advert below and complete the form, providing examples and explaining how they meet each item detailed on the document. The Personal Statement must then be uploaded to the application form along with the CV. 

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background. 

As a Disability Confident Employer, we guarantee to interview any disabled applicant who meets the essential selection criteria. 

Closing Date: 23 June 2024

Location: Gipsy Lane Site, Headington Campus

For more information: pdteam-operations@brookes.ac.uk

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