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Student Casework Officer

University of Buckingham - Academic Services

Location: Buckingham
Salary: £19,552 pro rata
Hours: Part Time
Contract Type: Permanent
Placed On: 11th June 2024
Closes: 24th June 2024
 

SALARY & HOURS:  £19,552 pro rata - 21 Hours (3 days per week)

The University of Buckingham has a unique atmosphere, unlike that of any other higher educational institution. Despite being one of the UK’s smallest university and the only independent university to hold a Royal Charter, Buckingham has staff from over 60 countries, making it a truly distinctive work environment.  Whichever of our locations you find yourself working in, you will be sure to feel a part of our friendly community.  Our size enables us to foster a very personalised, supportive, inclusive and collaborative environment, with lots of opportunity for development, something which we are very proud of. 

Student Casework Officer

We are looking for a motivated individual to join the Student Casework team.  The Student Casework Officer will be responsible for delivering administrative processes related to the University’s complaints, appeals, academic misconduct, non-academic misconduct, academic integrity, Office of Independent Adjudicator (OIA), Prevent, medical school concerns, and fitness to practice (FTP) processes. Reporting to the Student Casework Manager, the post-holder will provide front-line administrative services to students, staff and other key stakeholders involved in casework matters.

Key Responsibilities:

  • Support Casework Processes: Assist in the administration of student casework processes including complaints, appeals, academic misconduct, non-academic misconduct, academic integrity, OIA, Prevent, medical school concerns, and FTP, ensuring compliance with the University’s regulatory obligations and internal frameworks.
  • Front-Line Services: Provide front-line administrative services to students regarding their engagement with various casework processes. Address academic and student inquiries, service meetings, and draft communications to stakeholders.
  • Record Maintenance: Ensure accurate and up-to-date maintenance of student casework records.
  • Liaison: Work collaboratively with colleagues across the University and engage with external stakeholders, fostering and maintaining professional relationships.
  • Research and Collation: Research and compile key information for casework files.
  • Guidance: Direct colleagues to relevant policies and procedures, offering guidance when necessary.

Experience and Knowledge:

  • Proven relevant work experience.
  • Strong communication, interpersonal, and presentation skills.
  • Understanding of University structures and systems, with awareness of the broader sector/external environment.

What can we offer you?

We might be small, but we can still offer plenty of perks!  In addition to an Aviva Pension scheme, we offer: 

  • Beautiful working environments across our campuses, with plenty of space
  • Employee Assistance Programme
  • Christmas closure
  • On-site gym and exercise classes
  • On-site catering facilities
  • University bookshop with staff discount (Buckingham)
  • Free on-site parking
  • Excellent opportunities to network and continue learning across a variety of departments
  • Nursery on-site at our Crewe campus
  • Discount of courses for staff and their families

Informal enquiries may be made to Dr Nancy Zulu, Student Casework Manager at nancy.zulu@buckingham.ac.uk  

The closing date is 24th June 2024 and it is anticipated that interviews will be held shortly after.

Please note: if successful, any offer is subject to standard checks, including qualifications, eligibility to work in the UK on a permanent basis and DBS (if applicable)

For further information and details of how to apply, please click on the ‘Apply’ button above.

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