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Customer Service Coordinator (Buildings)

Durham University - Library Services and Information Management

Location: Durham
Salary: £25,742 to £28,759
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 13th June 2024
Closes: 16th June 2024
Job Ref: 24000953

The Role and the Department

This role is key to liaison between the University Library and Collections (ULC) department and the University’s Estates and Facilities, and Health and Safety teams. The post holder will be a first point of contact for matters relating to ULC buildings and Health & Safety matters. Duties include ensuring access to our buildings for contractors, accurate record keeping, providing training and support to colleagues and proactive identification, reporting, and progression of building maintenance works.

You will contribute to projects and developments, regularly monitor, and ensure compliance with H&S guidelines to contribute to the best possible experience for our users.

You will be expected to work across all the University Library and Collections locations which includes Bill Bryson Library, Palace Green Library, the Oriental Museum, 5 The College, 7 Owengate, the ISC Library and an offsite store. You will be expected to rotate your work shifts at different sites, as necessary, and sometimes expected to attend a site at short notice during your working day.

The expected weekly shift pattern for this CS Coordinator (Buildings) post is Monday to Friday, usually 8am-4pm. Evening, weekend and bank holiday shifts may be required up to 8pm.

The post is part of the Customer Services Team for University Library and Collections. We support the operation of our buildings, provide front-line (face to face and virtual) customer, visitor, and enquiry services across our department. This includes visitor services at our museums and user services in our libraries and learning spaces, including 24/7 term-time opening.

This post is fixed term until 31st March 2025.

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