Desktop Service Improvement Officer

We have an exciting opportunity to join the Desktop Services team within IT Services Department as a Desktop Service Improvement Officer.

IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong.

What we offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

The University also runs an enormous amount of social groups and sports clubs for those looking for more than just a great place to work.

About the role

As a Desktop Service Improvement Officer, you will:

• Work within the Desktop Service Improvement Team providing technical expertise and guidance to members of the Desktop Services team, who provide 2nd line IT support to users of the Managed Desktop Service.
• Support the effective and efficient delivery of the service.

About you

You will:

• Be a real advocate of excellent customer service and demonstrate a drive and desire to deliver this alongside the provision of professional IT support.
• Have a strong background in 1st and 2nd line IT support, providing technical expertise and guidance to IT staff.
• Be a team player but still, be comfortable working alone.
• Have the desire to learn new IT skills, deliver solutions in a timely, consistent and conscientious manner and be committed to keeping track of your outstanding work, ensuring colleagues and users are kept informed of progress.

Application process

You will be required to upload a supporting statement, CV and the details of two referees as part of your online application.

In your supporting statement please address each point of the selection criteria found in the job description and demonstrate how you meet the criteria.

The closing date for applications is 12:00 noon on Friday 16^th August

Interviews will take place on the week commencing 26^th August and take place in person in central Oxford.

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