IT Support Officer

We have an exciting opportunity available to join our IT Services Department as an IT Support Officer

IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong.

What we offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

The University also runs an enormous amount of social groups and sports clubs for those looking for more than just a great place to work.

About the role

Join our Desktop Services Team within the Customer Services Group in IT Services, located at our Banbury Road office

Responsibilities will include

• Providing 2nd level technical support to users of the Managed Desktop Service.
• Responding to IT incidents and service requests according to agreed service standards.
• Developing and writing technical documentation.
• Explaining provided services and troubleshooting issues as needed.
• Delivering support via phone and remote support tools.
• Collaborating closely with team members and Service Desk staff who provide 1st line support.
• Working across all supported departments and interacting with University staff at all levels.

About You

We are looking for a dedicated and enthusiastic IT professional with a passion for customer service.

You will:

• Be a strong advocate for excellent customer service and are passionate about delivering professional IT support.
• Be a team player who is also comfortable working independently.
• Have a strong desire to learn new IT skills.
• Provide timely, consistent, and conscientious solutions.
• Be committed to managing your tasks efficiently.
• Ensure colleagues and users are kept informed of progress.

Application process

You will be required to upload a supporting statement, CV and the details of two referees as part of your online application.

In your supporting statement please address each point of the selection criteria found in the job description and demonstrate how you meet the criteria.

The closing date for applications is 12:00 noon on Friday 16^th August.

Interviews will take place on the week commencing 26^th August and take place in person in Central Oxford.

Advert information