Customer Service Coordinator

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.

The culture at City is built on our shared core values, which means that all employees are expected to behave according to our values: “We care, We learn, We act.”

Background

The Property and Facilities Department (PAF) is responsible for providing a safe and efficient working environment for all University staff and students. PAF manages all building services and the strategic development of the estate contributing to the delivery of City, University of London’s strategic and operational objectives.

Responsibilities

The post holder will provide a welcoming, courteous, professional and efficient reception service for all campus users and be responsible for greeting and processing visitors. They will also be required to offer support in areas of building monitoring, managing communication in receptions, first aid, fire evacuation and other emergency situations as required in accordance with City University’s policies and procedures.

Person Specification

The successful candidate will be educated to GCSE level or equivalent with experience in a customer service related role and proven ability to to deliver excellent customer service demonstrating tact and diplomacy.

They will also have good verbal, telephone and written communications skills and strong time management skills.

Competence in standard software packages Word, Excel and Outlook and the ability to work on own initiative as well as part of a team are also essential criteria.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for applications: 8th August 2024 at 11:59pm.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions

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