Assistant Manager (Part-time, 14.5 hours per week)

Enjoy working in the hospitality industry but seeking work / life balance? 

University of East Anglia’s Catering services are seeking a self-motivated Assistant Manager to support our weekend outlet operations, supervising the front of house teams, and providing support to kitchen areas where required.  

Currently opening for students, staff and public over the weekends, UEA Catering offers a variety of options for hungry customers from street food in Zest or a full lunch meal in Sportscafe, to a quick coffee in Unio, and a counter-service menu in the Modern Life Cafe.

You will be a quick-thinking problem solver with a strong knowledge of catering operations. You’ll be organised and calm in your approach to operational dilemmas, and able to provide your very best support to staff and customer service throughout the day. 

Is this role for me? 

You will communicate with and motivate front line staff; help to improve sales; offer exceptional customer service; maintain high standards; comply with all food safety requirements; and promote new initiatives.  

You will need experience in a catering customer facing role; be an excellent team player; possess good IT skills; and be able to communicate successfully with a variety of staff and customers. Some experience in duty management is ideal however full training will be given.

You will be required to work Saturdays and Sundays, predominantly day shifts, with the potential or opportunity to work other days as the business deems it necessary; previous experience in a busy food service role and customer-facing environments is essential.   

A full UK driving licence is essential (reasonable adjustments will be considered in line with the Equality Act 2010). 

What are the benefits of working for UEA? 

As well as working for a business that cares and supports the mental health and wellbeing of their staff, you will also benefit from: 

• No split shifts 
• 34 days annual leave per annum (pro rata) which includes an equivalent allowance for bank holidays and UEA customary days over the Christmas and Easter periods. 
• Family and Work-life balance, considerable maternity, paternity, shared parental leave and adoption leave. 
• Generous pension scheme with life cover for dependants, plus incapacity cover. 
• Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, medical centre, Occupational Health and a 24/7 Employee Assistance Programme. 
• Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets. 
• Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts. 
• Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team. 

If you meet all the essential requirements of the person specification, including a love of working in the service industry it would be great to hear from you. 

For further information about the University of East Anglia’s catering services, please visit https: www.uea.ac.uk/uea-life/campus-life/eat-and-drink. 

This part-time (0.4 FTE, 14.5 hours per week) role is available from 7 September 2024on an indefinite basis. 

The role will require some duty management and hospitality cover, which means that the vans will need to be used to move large and heavy goods/deliveries around the site as needed. 

Closing date: 6 August 2024

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.  

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