System Support Manager

An exciting opportunity has arisen to join a dedicated and compassionate multi-disciplinary team at The University of Southampton Auditory Implant Service (USAIS).  USAIS is renowned for providing a regional service for severely and profoundly deaf children, young people and adults across the south of England and the Channel Islands. The service is an Enterprise Unit within the Faculty of Engineering and Physical Sciences at the University of Southampton.  

For more information about the service visit http://ais.southampton.ac.uk/

The Auditory Implant Service Systems Support Manager will provide support for the AIS Team and will be responsible for delivering first-line support and technical change management co-ordination, triage for user queries relating to our systems, Stakeholder management as well as provide data analysis and reporting. 

About the role: 

The University welcomes hybrid working with the role primarily located at the Service on our Highfield Campus.  The role may involve a small amount of travel and potentially some time co-locating with other teams/Vendor for Service Reviews and customer engagements in Southampton and Chandlers Ford Areas.   

What you’ll do: 

Apply your system and stakeholder management experience alongside your knowledge and interpersonal skills to identify business needs, operational efficiencies, and future technical solutions. 

Accurately document current and potential working practices through the eliciting, analysing, validating, and mapping of systems and processes in a way that clearly identifies requirements, acceptance criteria and business benefits. 

Work closely with colleagues in the Auditory Team to document, manage and improve key processes to improve the customer and staff experience.

What you’ll bring: 

The ability to lead on change to systems and processes, whilst maintaining system integrity through testing and stakeholder management.  

Experience of using recognised change management tools and techniques.  

A willingness to review current process and practices and identify where there is the opportunity to improve them.  

A desire to understand how processes work through talking to those using them to develop system testing. 

The ability to work as part of a team or on your own initiative as required.  

A standard DBS check will be required for this role.

 Working at UoS

Our Strategic Plan – Equality, Diversity and Inclusion (EDI) builds on the ambition articulated in the University Strategy: “It matters that we act continually to ensure the University is supportive and inclusive of everyone”.

Our EDI mission is to create an inclusive university community, and our vision is that this is a community where, as an individual student or member of staff:

You feel welcomed for who you are, and this is a place where you feel that you can influence the way we do things now and in the future

You feel included and supported to reach your true potential

You are intellectually stretched and challenged

You value the diversity of the wider community and play your part in supporting the mission of inclusivity.

Please include CV and Cover Letter with your application. 

Informal enquiries to Sarie Cross, Associate Director s.e.cross@soton.ac.uk or Sarah Baumann, Team Lead sb3@isvr.soton.ac.uk

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