Income office call staff support - Admin role

Contract Type: Fixed Term - Ends 18/10/2024

The main purpose of this role is to provide additional admin cover, answering emails, receive and answer all calls and enquiries into the Income office during term one covering the student registration period.

This role is full time and fixed term to 18 October 2024.

In the Income office call staff support role you can expect to be involved in: 

• Receiving and answer telephone calls and emails into the Income Office relating to finance enquiries
• Receiving and answer emails directed to the Income Office to ensure a timely and accurate response
• Replying to questions relating to the finance procedures

What will you bring to the role :

• Educated to a minimum of 5 GCSE’s including English and maths or equivalent
• Ability to work flexibly under pressure, with minimal supervision, able to use your own initiative
• Good interpersonal and communication skills, with the ability to communicate with a wide range of people with varied levels of technical knowledge

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• excellent pension scheme with generous employer contributions
• corporate employee-funded healthcare plan, in partnership with Benenden Health
• retailer and wellbeing discounts via Edenred
• on campus cinema/theatre, sports facilities, library, nursery (Canterbury) and food outlets
• study while you work discounts, cycle to work scheme, local business discounts
• support in your development and wellbeing at all stages of employment, including an Employee Assistance Programme
• training and development opportunities at all levels
• on-site parking

The University of Kent is a distinctive and attractive place to work. We employ over 6,000 staff, including academic and research staff and a full range of support and administration staff. Our stunning main campus in Canterbury, Kent was founded in 1965 and is set among green and tranquil open space overlooking the spectacular Cathedral. Our staff enjoy competitive salaries, an occupational pension scheme, generous holiday entitlements and a great working environment.

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post.

For further information regarding the application process, please contact:

peopleserviceshr@kent.ac.uk quoting reference number CSF-952-24.

Further details:

Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.

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