Systems Coordinator

If you know your way around a database and love helping others to do the same, the Systems Coordinator role could be for you.

About the role

If you know your way around a database and love helping others to do the same, the Systems Coordinator role could be for you. We are seeking an enthusiastic and proactive collaborator to look after Imperial’s alumni, prospect and donor data. You will manage our data flows, maintain data quality and train system users to make best use of our data.

What you would be doing

You will be responsible for the day-to-day management of Advancement’s systems, especially our Raiser’s Edge database, acting as the first point of contact for user support.

You will manage our data flows and import processes, keeping our data moving between systems as it should. Your training programme will ensure users have the skills to use our systems to best effect, and your data cleaning programme will maintain quality and consistency.

You will contribute to our CRM implementation project and your work will underpin the success of alumni relations and philanthropy at Imperial.

What we are looking for

• A thorough understanding of complex relational databases such as Raiser’s Edge
• A clear communicator who can deliver training programmes and user support
• A proactive and open approach to problem solving and continuous improvement
• Excellent attention to detail

What we can offer you

• The opportunity to contribute to the transformative CRM implementation project to replace Raiser’s Edge and to play a key role in embedding the new system
• The opportunity to participate in the next phase of alumni relations and philanthropy at Imperial, as we embark on a comprehensive campaign
• The opportunity to continue your career at a world-leading institution
• Sector-leading salary and remuneration package (including 39 days off a year)
• The Advancement Division is brave, adaptable, collaborative, kind, impactful and transparent. Read more about Advancement's values on our webpages.

Further information

This is a full-time, open-ended role. It is currently based at the South Kensington campus but could be expected to move to the White City campus in mid-2025. Hybrid working will be considered for this role; see Imperial’s Work Location Framework for further information.

If you require any further details on the role please contact Frances Main: f.main@imperial.ac.uk.

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