Enquiry Management Implementation Lead

The University of Bedfordshire is looking to appoint an Enquiry Management Implementation Lead to develop, manage, and monitor the implementation of a new enquiry management system within the University of Bedfordshire to support the fulfilment of the University vision for a single technical solution for enquiry handling across the institution.

A substantive part of the role is to lead and manage the implementation of the Enquiry Management system. This will include configuration, training and process mapping, whilst negotiating with key stakeholders to ensure the system meets the needs of both staff and students.

You will be responsible for creating a collaborative environment, fostering a culture of trust and mutual respect and championing the University's values and guiding principles. You will be a visible role model, demonstrating the highest standards of leadership and behaviour and contributing strategically to the development of an outstanding professional service.

You will be an experienced manager with a record of accomplishment in leading and delivering a range of projects within a Higher Education environment which impact on student experience. You will have knowledge of project management tools and techniques, but formal project management qualifications are not essential.

Interviews will be held week commencing 16^th September 2024

For a full job description and person specification please click here

The University is committed to equality of opportunity and values the diversity of all its workforce and student population.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

We offer a range of employee benefits including a generous pension and annual leave entitlement, free fitness classes and gym membership, flexible working arrangements, personal and professional development and family-friendly policies

To apply

Please visit our website www.beds.ac.uk/jobs.

For any enquires contact People & Culture email jobs@beds.ac.uk

Please note a Curriculum Vitae will only be accepted if accompanied by a fully completed University application form.

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