Operations Manager (Greenwich Online)

Location: Greenwich Campus

Interview date: To be confirmed

The University of Greenwich has an ambitious strategy to 2030 entitled This is Our Time. An important priority within the strategy is to establish an excellent online learning provision, establishing new innovative programmes along with supporting existing provision to develop further.

The Operations Manager (Greenwich Online) will play a pivotal role in the planning, implementation and delivery of new online provisions. The post holder will be joining at an exciting time as we shape plans to deliver online education that proactively supports our students and staff to achieve their ambitions. We are recruiting a new team to lead this work, with this role one of the first positions advertised.

Using their technical expertise and digital education background the post holder will be responsible for providing operational leadership and management for Greenwich online end-to-end student journey; working with key stakeholders to ensure successful delivery and continued iteration. The Operations Manager will have technical oversight of this central business area, taking a proactive approach to apply improvements based on student feedback and sector trends.

This role will also take a leading role in workload planning across the Greenwich Online team, functioning in a scrum master capacity to help track progress, document outcomes and assist in planning. The post holder will directly manage Greenwich Online learning technologists, providing professional support, annual objectives and professional support.

Due to our ambitions for growth in this space, we are looking for applicants who have demonstrable experience of technical and operational leadership in digital education. You will have extensive VLE administrative experience and can demonstrate how you have developed University wide digital initiatives. You have knowledge of technical standards and compliance considerations related to online learning. As a previous line manager of a central services team, you use your strong interpersonal skills to collaborate effectively.

In return you’ll get to work with colleagues passionate about growing quality online education at an exciting time for Greenwich. Awarded Gold in the 2023 Teaching Excellence Framework, the University has a growing reputation for teaching and learning. Through Greenwich Online we aim to enable greater access to education, cultivating an experience that promotes flexibility and supports our students.

For an informal discussion about the post please contact Amy Sampson a.sampson@greenwich.ac.uk - Associate Director Greenwich Online.

Should you have any queries please contact the People Directorate Team on peopleoperations-vco@greenwich.ac.uk.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

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