Faculty Student Content Manager

About the role:

The Faculty Student Content Manager acts as a key point of contact between Student Knowledge & Information and King’s faculties. They oversee delivery of innovative, digital-led and student-focused content to equip King’s students with the non-academic knowledge and information they need to complete their studies and get the most out of student life, supporting our faculty colleagues in communications, programme administration and student experience teams.

Contributing to development and directing implementation of the student content strategy, the Manager ensures quality and efficiency in planning, creation and maintenance of multi-channel content/communications supported by customer relationship management (CRM) and other software. This includes operational emails and newsletters, articles on the Student Services Online knowledge bank (supporting enquiry management), communications campaigns around particular aspects of the student lifecycle (e.g., welcome), external and internal webpages, social media, and mobile app functionalities. They lead on measuring effectiveness and identify and enact opportunities for continuous improvement.

Key responsibilities include:

• Work closely with faculty colleagues in the planning and delivery of specific pieces of content/communications work and broader campaigns or customer/student journeys, across multiple channels. Ensure faculty teams are kept up to date on relevant activity from across the Students & Education Directorate.
• Join up outputs from different teams in a single unified schedule for student lifecycle communications. Look for and act upon opportunities for collaboration and improved efficiencies.
• Contribute to the development of the student content strategy and direct its implementation in defined annual plans. Communicate the vision and impact of the strategy to faculty colleagues and ensure alignment across teams.
• Source, create, proof, edit and optimise output for web, app, email and other channels using Microsoft Dynamics and other relevant systems, ensuring high quality, full accessibility, maximised customer/student engagement and alignment with strategy.
• Lead monitoring, analysis and reporting on the performance and effectiveness of content through quantitative metrics and qualitative feedback; make evidenced recommendations for change, present these clearly to senior leadership and direct implementation in a continuous cycle of improvement.
• Work closely and build effective relationships with colleagues across the university (especially teams in faculties, for which we provide direct support and encourage greater cross-university consistency and collaboration) to ensure that our output is accurate, accessible, consistent, engaging, effective and compliant with legislation like GDPR. Act as our main point of contact for Corporate Communications on operational matters, to effectively manage any reputational risk.

This is an exciting opportunity for candidates looking to gain experience in content management for students, and who wish to utilise their skills and expertise in internal consultancy or business partnering between multiple teams. This is an opportunity to grow your skills in the planning, execution and review of content and communications campaigns.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a full time post (35 hours per week), and you will be offered a fixed term contract until 2 September 2025.

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