Senior CRM Support Analyst

The University of Reading is looking for a new member to join its CRM Team.
The role is to provide Support to the Dynamics 365 CRM Re-Implementation project, which is to implement an updated version of Dynamics 365 CRM to our user base.  From helping to support the team in the delivery of Power Platform Apps and custom developments, to providing training and guiding users on how to use new features of it Dynamics 365 platform.

You will have that unique blend of skills that allow you to test, train and support our Dynamics 365 and Power Platform suite of applications. Working with both business users and our business partner to deliver a quality solution that meets the current and evolving needs of the University. A “can-do” way of thinking along with a customer focused approach to work is required.

The ideal candidate will have:

• Demonstrative experience in providing application support to a large user base of Dynamics CRM users.
• Excellent experience of administering Microsoft Dynamics 365, preferably in a cloud based environment
• At least 2 years’ experience of working with Microsoft Dynamics 365 CE and The Power Platform in a support capacity
• Knowledge and experience of working with Marketing applications that integrate with Dynamics 365
• Experience of configuring and customising Dynamics 365 applications using Power Platform, including PowerApps, Power Automate, and Power BI.
• Experience creating and maintaining comprehensive documentation for system configurations, customizations, and development processes.
• Knowledge and experience of end to end testing and training end users
• Experience creating dashboards and manipulating data
• Experience of working in an Agile environment
• Knowledge and experience of working for a Higher Education Institution.

The University of Reading is an exciting and vibrant place to work where there are opportunities to get involved with a wide variety of work, from corporate systems to high profile research groups and from the museums and archives to a working farm. The University offers a generous holiday allowance of 26 days and 6 days of extended closure around Christmas and Easter. There is a good pension scheme, onsite gym and childcare and a vibrant community offering the opportunity to get involved in a wide variety of interests.

Closing date: 20th September 2024
Interviews will be held: 10th & 11th October 2024

Contact details for advert
Contact Name: Heather Franks
Contact Job Title: Technical Product Manager - CRM
Contact Email address: heather.franks@reading.ac.uk
Alternative Contact Name: Mark Collett
Alternative Contact Job Title: Director of Application Development & Data Architecture
Alternative Contact Email address: m.l.collett@reading.ac.uk

By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route.  Applicants wishing to consider the SWR must ensure that they are able to meet the points requirement before applying.  There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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