User Researcher (Service Excellence)

This post is full-time (35 hours per week) and fixed term for up to 3 years.

The University of Glasgow has been changing the world for more than 573 years, and today we are one of the world's top 100 universities. We are delighted to have recently been awarded Scottish University of the Year by the Times & Sunday Times Good University Guide 2024, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

An exciting opportunity has arisen for a User Researcher to work within the University's Transformation Team.

The post holder will be reporting to the Head of Design, as a User Researcher within the Transformation Team, you will be responsible for planning, designing, and carrying out research activities to help the university more deeply understand its users and how they interact with our services, processes, and people.

You will be experienced in researching user experience, with a strong understanding of best practise and comfortable in taking a lead on research activities for in-flight programmes of change.

These programmes are designed to transform our staff and student experience, and you will help teams understand the diversity of users and advocate for service improvements. In this role, you will support all stages of a project, from diagnostics to design, working together with the project delivery team to design services that meet the needs of users.

Apply online at: my.corehr.com/pls/uogrecruit/erq_jobspec_version_4.jobspec?p_id=153854

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1. A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2. An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook www.gla.ac.uk/myglasgow/payandpensions/pensions, benefits and discount packages.
3. A flexible approach to working.
4. A commitment to support your health and wellbeing www.gla.ac.uk/myglasgow/staff/healthwellbeing.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community www.gla.ac.uk/myglasgow/humanresources/equalitydiversity.

We endorse the principles of Athena Swan www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website www.gla.ac.uk/explore/jobs for more information.

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