Learning Resources Advisor (Staff Development)

Turning Passion into Purpose.

London South Bank University are excited to be recruiting for the post of Learning Resources Advisor (Staff Development) within our Library, Skills, and Customer Services Department (LSCS).

You will be working with a dedicated Customer Services team that has recently been awarded the Customer Service Excellence standard. You will provide library and IT support to students and staff, based at the University’s main library on our Southwark Campus.

You will also contribute to frontline customer enquiry services (face to face and online) supporting customers with a wide range of library and student IT support, and course enquiries from prospective students.

As part of this role, you will contribute significantly to LSCS Staff Development including:

• Assisting with design and delivery of staff development sessions
• Carrying out new staff inductions and training
• Carrying out activities to increase employee engagement
• Contributing to LSCS training and development activities

About you:

We are looking to hear from candidates who have the following skills/experience:

• Experience of providing a high level of customer services and excellent customer service skills.
• Literacy and numeracy abilities to GCSE level as a minimum.
• Experience and confidence with a range of IT applications including a knowledge of modern technologies and platforms, and use of mobile devices.
• Ability to prioritise tasks and work under pressure.
• Ability to work effectively as part of a large high-performing team.

The ideal candidate will be an excellent communicator: verbal, written and electronic, and they will have the ability to present to groups. Flexibility and an adaptable approach to work, especially during busy periods, along with the ability to work unsupervised is also essential.

A full list of key responsibilities and the required skills and experience for this role can be found on the attached Candidate Pack.

Benefits of working with us:

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.

How to apply:

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.

For an informal conversation ahead of applying, please contact the hiring manager for this position:

• Alan Doherty
• Head of Customer Services
• dohertaa@lsbu.ac.uk
  
  

Key dates:

• The closing date for applications is 23:59 Sunday 15^th September 2024
• Interview/assessment - week commencing 30^th September 2024

Exact dates for interviews will be confirmed closer to the time. Please kindly note that interviews may be slightly later than the date advertised.

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

This role is not eligible for sponsorship under the UKVI Skilled Worker route.

If you have any questions related to your application, please email the recruitment team staffrecruitment@lsbu.ac.uk

We reserve the right to close the vacancy early, should we receive sufficient applications.

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