Admissions Manager

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire & improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

The King’s Admissions Office is responsible for the Undergraduate & Postgraduate admissions services at King’s College London. The Admissions Office receives over 120,000 applications each year, striving to process applications efficiently and providing a high level of customer service whether this is responding to emails or messages, from application to enrolment.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation & beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role

As one of the Admissions Managers within the King’s Admissions Office, the post-holder will have overall responsibility for an area of admissions including: managing an admissions team leading on a number of faculties, developing best practice and ensuring the provision of a high-quality service that supports the University’s strategic objectives. 

This is an exciting opportunity for candidates looking to work in support of our applicants, and who wish to utilise their skills & expertise in management and customer service. This is an opportunity to grow your skills in strategic planning and making data-driven decisions.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours.

Key responsibilities

• Managing and directing teams within admissions to deliver an effective, timely and proactive service throughout the admissions cycle
• Reviewing and monitoring progress of applications/offers against agreed enrolment targets and taking appropriate action by making data-led decisions
• Developing and fostering excellent working relationships with a wide range of internal and external stakeholders (both professional services and academic colleagues) to work collaboratively and ensure agreed service standards are met 
• Contributing to the review & development of admissions policies and processes, making recommendations, and ensuring compliance with both internal and external regulations and deadlines
• Leading on training and performance management of staff including setting clear priorities and objectives for the team and recruitment of staff.
• Delivering a responsive and high-quality service in a customer-facing environment with the ability to deal with challenges that may arise, including investigating and resolving appeals and complaints  

Skills, knowledge, and experience

Essential criteria

Qualifications & Training

• Relevant work experience and/or education: we think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in a university admissions team, or in a customer service manager role. Relevant educational experiences might include higher education in a related discipline, professional qualifications, or other training.

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