Senior Student Caseworker

About this role: The Student Casework Team is responsible for supporting the formal processes through which we manage complaints from students or other stakeholders, appeals against formal decisions the University has taken, and the University’s Behaviour and Health Framework. The Behaviour and Health Framework is the University’s formal process for managing student conduct, professional suitability and fitness to study and is responsible for delivering effective interventions for students experiencing escalating difficulties.

About you: Proactive and pragmatic, you take a solution-focused approach to addressing and resolving issues, always mindful of the University’s strategic vision and values, agreed service standards and the expectations of external regulatory bodies. You combine knowledge and understanding of best practice in effective customer service and commitment to delivering people-centric issue resolution.

You will take ownership and accountability for your own caseload and will be confident in upholding policies in a positive and constructive manner, finding the best outcomes for all service users. 

We are keen to hear from applicants with a wide range of backgrounds and don’t need you to have direct experience of working in higher education. For example, you might currently work with people in a complaints and resolution role or in an advice or support capacity.  

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, we offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

We particularly encourage applications from Black, Asian, racially minoritised and male candidates as we are currently under-represented in these areas within this team at UWE Bristol, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact Ian Stratton on 0117 328 2013 email: Ian.Stratton@uwe.ac.uk Or Heather Moyes on 0117 328 7125 email: Heather.Moyes@uwe.ac.uk 

This is a fulltime, 2 year fixed-term post, working 37 hours per week.

This post is not available on a job share basis. Interviews are likely to be held early October.

UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for at least 3 days per week, with opportunity to work from home for the remaining time, subject to the requirements of the role across the academic year.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. Please note that UWE does not cover any visa or health surcharge costs.

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