IT CRM Services Manager

Fixed Term to July 2027 (possibility of extension)

Full Time - 35 hours per week

The Opportunity:

As part of the Operations and Finance Team the post will provide (i) service management and technical and administrative support for Salesforce - a Customer Relationship Management platform used by the organisation to run all activities. This will include overall technical and primary system administration responsibility for the Salesforce Platform including providing technical support and creating solutions for teams and users. 

At The Data Lab, we believe that data can change lives and make Scotland a better place. Data has become one of the most valuable resources which has the power to create a more productive economy, a better society and tackle climate change. So we act as a catalyst, using our expertise, network of companies, public sector organisations and universities, funding and platform to change how Scotland, and the world, innovates with data. www.thedatalab.com

At The Data Lab we live by our values of Support, Respect, Innovate and Growth. If you work for us you will have the opportunity to work and build relationships with a wide range of stakeholders in private and public sectors as well as in academia.  But most importantly you will play an important part in making a difference to people’s lives and making Scotland fairer and better.

Through hubs in Edinburgh, Glasgow, Aberdeen and Inverness, we foster innovation through collaboration, build skills and grow talent, and champion Scotland’s data science community. 

Your skills and attributes for success: 

• Significant experience and proven success in IT service management 
• Detailed operational knowledge & technical experience gained supporting CRM solutions
• Track record of delivering excellent customer service 
• Experience in building strong professional relationships in the workplace 

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