Administrator - CRM Quality and Performance

Location:  Hayes, with requirement to work at Uxbridge, Harrow and Richmond when required.

HRUC (Harrow, Richmond and Uxbridge Colleges) has an expanding portfolio of Employer Responsive and Learner Responsive work funded by the Department for Education. We are seeking a well-organised and customer-focused Administrator to provide support to the Quality and Performance Manager and Officer.

You will be responsible for providing administrative support to the Business Development Consultants, supporting employers with setting up Digital Apprenticeship Accounts, creating DocuSigns to enrol learners and tracking and monitoring DAS accounts/DocuSigns to ensure timely completion of these. You will also lead and maintain our Customer Relationship Management (CRM) system for employer engagement activities.  The role will involve effective communication with staff across the College as well as external customers. You will also undertake a wide range of general administration including word processing correspondence, use of Excel and data inputting, analysis/presentation of data and in a professional format. 

You will possess strong administrative, customer service and interpersonal skills, and be able to work on your own initiative under pressure in a fast-paced environment. Good IT skills are essential, and experience of working with Customer Relationship Management systems highly desirable.  The role will be based at the Hayes Campus; however you will also be willing to work across our other campuses at Harrow, Uxbridge and Richmond as required.  

Further details:    Job Description    

Equal Opportunities

HRUC is an equal opportunities employer. We encourage applications from all people, irrespective of disability, race, gender, age, sexual orientation, transsexual or gender reassignment, marital or civil partnership, religion/faith or pregnancy and maternity leave.

Disclosure and Barring Service checks 

HRUC (Harrow, Richmond & Uxbridge Colleges) is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and we expect all staff to share this commitment. To ensure that we meet our safeguarding commitments we will carry out all necessary pre-employment checks, including undertaking an Enhanced Disclosure and Barring check for all successful candidates.  

Where references are taken up by the College, it is our policy not to disclose references to candidates.

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