Student Support Manager

About us

This is an exciting opportunity to join the Faculty of Natural, Mathematical and Engineering Sciences (NMES), at King’s College London.

We are a vibrant faculty based in the heart of London with a long tradition of world-leading research and teaching in physics, mathematics, chemistry, computer science and engineering.

About the role

The role of the Student Support Manager is to develop, oversee and review the provision of support for students in the faculty.  There will be a focus on individual student wellbeing cases and managing the faculty elements of formal student support processes such as Student of Concern, Support to Study and disability inclusion. The role holder will also work with others to develop and maintain a positive culture of wellbeing within the faculty, in line with the university’s commitment to the ’whole university’ approach to mental health and wellbeing.  

The role holder will act as a liaison for central support services and provide expert advice to staff where students are experiencing difficulties, including signposting to specialist services and promoting awareness of these services. An important part of the role will be to ensure that wellbeing support is provided clearly and consistently for all the faculty’s students, so the role holder should feel comfortable developing and delivering training and guidance for staff to ensure they have a clear understanding of the relevant processes.  

The role holder will be proactive and will have an excellent understanding of the needs of Natural, Mathematical & Engineering Sciences (NMES) students and the challenges that they face. They will be adept at planning and problem solving and able to work independently, while also forging excellent relationships with a wide number of colleagues across different teams.  

This is a full-time post (35 Hours per week), and you will be offered an indefinite contract.

This is a hybrid role; a minimum of 2 days a week attendance in the office is expected.

Interviews are likely to be held w/c 7 October 2024

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Experience of supporting students through complex & serious issues
• Strong stakeholder management skills with the ability to work across multiple teams and departments to influence and deliver outcomes successfully.
• Excellent written & verbal communications skills
• Ability to use initiative and respond positively and proactively to situations developing at short notice.
• Excellent organisational & time management skills, with the ability to coordinate a busy workload while prioritising effectively.
• Knowledge of the issues facing students in Higher Education and developments in the sector around student wellbeing support
• Experience of working confidently with sensitive data & information
• The ability to work calmly under pressure.

Desirable criteria

• Experience of case work & referral, and the corresponding confidentiality issues.
• Degree or relevant professional qualifications
• Experience of working in a HE institution

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive & welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

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