Desktop Support IT Technician

This is a great opportunity for you to develop your IT career, if you have a background in or a passion for technology, we'd love to hear from you. 

You'd be joining our small, experienced standard support team in either a 1st or 2nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

Working in Standard Support 1st Line/Service Desk Team:

This team provides initial triage of all tickets/support requests received by DDaT Service Desk.

• this may be done in person at the Service Desk - speaking to staff/students who walk up to the desk with a query, or responding to tickets
• this may be done from home (where team staffing levels support option for hybrid working)

This team provides 1st line support for all standard use of equipment, software and services supported by DDaT and this may be done:

• Through response to a ticket (including escalation to another support team when appropriate).
• Through a remote support session on a user’s device.
• Through a visit to a teaching/learning space, meeting room or office to investigate issue reported.
• Manage booking, issue and return of DDaT loan equipment.
• Assist with deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed.

This role is offered on a full time (36.5 hours per week) permanent basis. 

About you

• Previous experience of supporting IT or Audio-Visual hardware, software, and services.
• Confident user of Microsoft Office products and able to provide advice and support on these products.
• Experience of using email and calendaring software (preferably in a business or academic environment).

For an informal discussion about this role, please contact Sherilyn Elmes, Principal Service Manager (Standard Support) on ccssre@bath.ac.uk or Tim Jones, Service Manager (Standard Support) on Tim Jones tj411@bath.ac.uk

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