Exams and Assessment Services Manager

About us

Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL’s 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.

Student Operations is responsible for the student record - its management and quality - as well as the principal functions supporting the student lifecycle (e.g. exams, timetabling, curriculum information). The directorate is also responsible for student statutory reporting to external stakeholders (e.g. HESA, OfS, GMC). In addition, much of the student data domain has data stewards within the Student Operations teams and so data governance and lifecycle management are key foundational activities that support Student and Registry Services (SRS) generally, as well as two Change and Digital Portfolios (Student Lifecycle and Education).

The teams in Student Operations provide a range of supporting services in partnership with the Information Services Division (ISD) to maintain and improve student-related platforms. Student Operations teams are supported by the Change and Digital Portfolios which manage the various products where development (both continuous improvement and transformation) takes place.

About the role

The postholder will work closely with the Head of Exams and Assessment Services in overseeing the work of the team to ensure the delivery of key tasks in the central assessment process and the examination delivery. This will include responsibility for the production of the central examination timetables and oversight of the management of our exam venues.

About you

The successful candidate will have excellent organisational and communication skills, along with a proven track record of managing and motivating a team. You will be familiar with the use of Student Information Systems and have a working knowledge of exam timetabling. Experience of delivering examinations at scale and a commitment to high quality service provision are essential. Experience of online assessment delivery and in-person digital examinations would be highly desirable.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)

• Additional 5 days’ annual leave purchase scheme

• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan

• Immigration loan
• Relocation scheme for certain posts

• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

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