Front Office Manager

Full time - 35 hours per week  

Open ended (Permanent)

We are looking for an experienced, enthusiastic and passionate Front Office Manager to join our highly successful hotel team.

The Opportunity:

Do you love working with people and going above and beyond for guests? Do you strive for excellence in a challenging role where you can make a difference? Would you like to join a world-renown organisation with room for career development and progression? 

We have a fantastic opportunity for an enthusiastic Front Office Manager working in one of our hotels, part of the University of Edinburgh Hospitality & Events collection, who display a positive can-do attitude and enjoy working within a diverse team. The successful candidate will be based at The Scholar Hotel; however, flexibility is required to support our other receptions. 

This post is an excellent opportunity for both personal and professional development, take on additional responsibilities and support us to enhance our reputation under our University of Edinburgh hospitality and events collection brand which is expected to grow over the next years. 

In this role you will:

• Be an ambassador for our newly refurbished and rebranded products.
• Continuously look to improve our standards and deliver world-class hospitality.
• Become an integral part of our existing reception team with a desire to succeed in delivering our values.
• Use your upselling skills to maximise sales opportunities.

To succeed in this busy role, you will need strong multi-tasking skills, excellent commercial awareness, and a real eye for detail. You will have experience in a busy front-facing customer service environment; a hospitality background and deal with a multitude of customers, including students in a professional manner. Flexibility to work across weekends is also required.

Your skills and attributes for success: 

• Excellent customer service
• Time management skills
• Impeccable standards and an eye for detail
• Excellent verbal and written communication
• Willingness to learn and improve 
• People management skills

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