Student Advisor

Turning Passion into Purpose

London South Bank University are excited to be recruiting for the post of Student Advisor to join our Student Life Centre, part of our Student Journey department.

This department provides advice and support for students on a wide range of non-academic and educational needs. The department aims to enable all students to achieve their potential while studying, by providing an approachable and reliable service that students can trust.

Services provided include accommodation advice covering disabilities and dyslexia; employment and careers; financial advice; international students; mental health and wellbeing. ID card support, Student status and Council Tax exemption letters are also provided.

The Student Life Centre provides a central point of contact for all non-academic enquiries and services, making it easier for students to obtain the information and support they need. It is expected that staff who work in this team will develop a wide range of knowledge across all professional services and demonstrate a commitment to delivering a high standard of service to students. The Student Life Centre is dedicated to providing outstanding customer service, and staff in this role are key to the success of the service.

About you:

We are looking to hear from candidates who have the following skills/experience:

• Excellent Communication Skills with an extensive experience of working in Customer Service Environments.
• Experience of working with a diverse client base, and to enjoy working with people.
• You must be highly organised, IT literate and able to work both on your own initiative and as part of a team.
• Experience of prioritising and operating to tight deadlines whilst under pressure.

A full list of key responsibilities and the required skills and experience for this role can be found on the attached Candidate Pack.

Benefits of working with us:

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. 

How to apply:

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button above.

For an informal conversation ahead of applying, please contact the hiring manager for this position:

• Mike Swire
• Student Life Manager
• swirem@lsbu.ac.uk

Key dates:

• The closing date for applications is 23:59 Sunday 22^nd September 2024
• Interview/assessment – Wednesday 9^th October 2024

Exact dates for interviews will be confirmed closer to the time. Please kindly note that interviews may be slightly later than the date advertised.

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

Depending on the individual circumstances of the candidate this role may be eligible for sponsorship under the UKVI Skilled Worker route. More details on this can be found within the candidate pack.

If you have any questions related to your application, please email the recruitment team staffrecruitment@lsbu.ac.uk

We reserve the right to close the vacancy early, should we receive sufficient applications.

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