Location: | Bath |
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Salary: | £29,605 to £36,024 Grade 6, per annum |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 12th September 2024 |
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Closes: | 29th September 2024 |
Job Ref: | CH12067 |
This is a great opportunity for you to develop your IT and Audio Visual(AV) career, if you have a background in or a passion for technology, we'd love to hear from you. You'd be joining our small, experienced standard support team in a 1st line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.
About the role
You will work with the team to provide an outstanding IT service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk). You will play a key part in creating an exceptional IT infrastructure in our world-leading research and teaching focussed university.
As part of our supportive team of nine 1st line service desk analysts, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will include:
This role is offered on a full time (36.5 hours per week) permanent basis.
About you
You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have:
About the Department
The University of Bath (UoB) is embarking on the next stage of its digital transformation journey. A key part of this is to transform the way in technology services are delivered. The Digital, Data & Technology Department (DDaT) is a passionate community of technical experts who provide digital, data and technology services that are accessible, relevant, and secure. We are motivated by helping people solve problems, be more effective in what they do today and innovating to raise the bar of what can be achieved in future.
Significant change in service provision is anticipated and it is vital to have effective, proactive engagement with other departments and faculties. This will address a key improvement required within the Evolution project to develop and maintain strong partnerships with key stakeholders to deliver greater efficiency, coherence, cooperation and coordination.
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