ICT Infrastructure Analyst

The Royal College of Art is seeking a highly motivated and skilled Infrastructure Analyst to join our dynamic ICT team. This is a fantastic opportunity for a proactive individual with a strong foundation in ICT Infrastructure Services, a desire to expand their expertise, and a commitment to delivering high-quality support across a diverse range of services.  This is an 18 month post based across the 3 sites of The RCA.

Key Responsibilities:

As an Infrastructure Analyst, you will:

• Provide operational support across a wide range of ICT Infrastructure Services, including but not limited to Networking, Compute, Storage, Virtualisation, Cloud Platforms, and Domain Services.
• Own and manage small projects, such as system upgrades or new service implementations.
• Support key college-wide projects as part of our Strategic Plan, contributing to initiatives like the development of new campuses and programmes.
• Liaise with third-party suppliers and internal customers to ensure the co-creation of value, working collaboratively to achieve successful outcomes.
• Maintain the security of the ICT Infrastructure by applying regular security updates and responding to security threats.
• Respond to incidents and requests, including major incidents, ensuring alignment with the College's Business Continuity Plan.
• Manage and implement technical changes through the ICT Change Management process.
• Identify, troubleshoot, and resolve issues, contributing to the continuous improvement of services.
• Foster a collaborative team environment by sharing knowledge, reducing single points of failure, and supporting colleagues.
• Contribute to a culture of exceptional service provision and support.

Person Specification:

Essential:

• Varied experience in ICT Infrastructure, including Networking, Compute, Storage, Virtualisation, Cloud Platforms, Servers, and Domain Services.
• Proven experience in owning small projects, including planning, procurement, testing, implementation, and review.
• Strong communication skills, with the ability to work collaboratively with suppliers, colleagues, and customers to ensure value creation.
• Operational knowledge of ICT security, including an understanding of current threats and the ability to apply this knowledge to maintain secure services.
• Experience working within an ITIL or service management environment.
• Strong troubleshooting and problem-solving skills with a demonstrated ability to work independently.
• Adaptability and a can-do attitude in a fast-paced environment.
• Commitment to continuous professional development and staying updated with relevant knowledge.
• A current Server or Networking Certification.

Why Join Us? At the Royal College of Art, we have great benefits along with a stimulating and innovative environment where you will have the opportunity to develop your skills and progress into specialist areas. You’ll play a key role in supporting both operational needs and strategic initiatives that directly contribute to the success and growth of the college.  

This role is ideal for an ICT professional looking to grow their expertise while contributing to exciting projects at the world’s leading university of art and design. If your values align with our values of: Curiosity, Inclusion, Collaboration and Integrity - apply now and be part of an innovative and creative institution!

Please see the Information Pack for further details on this exciting new role.

Application close at 11.59pm on 6th October 2024

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