Visitor Experience Supervisor (2 Posts)

Salary on appointment will be £22,681 per annum with an annual increment up to £24,533 per annum. 

An exciting opportunity has arisen within the Sainsbury Centre Visitor Experience Team who are looking to recruit two Visitor Experience Supervisors. The two roles ensure a high-quality, engaging, and memorable experience for all of our visitors by working alongside and supervising a small front of house team that provide information, ticketing, membership and retail sales to our visitors, 

The posts manage the day-to-day operations of our front of house spaces, ensuring spaces are clean, tidy and welcoming. They ensure front of house staff are informed of current and future exhibitions, special offers and events, and are properly trained on our systems and processes so that they can deliver our service standards. The Visitor Experience Supervisors also ensure our spaces are safe and compliant with current legislation through daily and weekly checks, and that our retail offer is fully stocked and attractively displayed. 

Along with the Visitor Experience Managers, the roles ensure front of house provision and supervision during opening hours, weekends, and bank holidays. Weekend supervisory cover is required on a rota basis (minimum of 1 in 4 weekends) and some out of hours work may be required.

This role is idea for those candidates who have a visitor-focused attitude and are able to deal with visitors and other gallery users in a calm, confident and friendly manner. You will have experience of delivering a front of house/visitor reception role (including sales and visitor enquiries) in a museum, arts, or cultural environment, including dealing with customers in person, by email and by telephone. Previous retail experience (or similar), including using a till, receiving and recording deliveries, recording sales, handling cash, and cashing up procedures is also required.

You will have excellent interpersonal and communication skills and will have experience dealing with and resolving customer feedback and issues. You will have excellent attention to detail and are able to work effectively within a team, contributing to a positive and inclusive working environment. Some experience of providing supervision, guidance and training to a Front of House team would be beneficial, as would experience of front of house/retail displays and merchandising.

An appreciation or general understanding of art, design, architecture, and the visual arts would be advantageous.

Further information on our great benefits package, including 34 days annual leave inclusive of Bank Holidays and additional University Customary days (pro rata for part-time), can be found on our benefits page.

These roles are available immediately on an indefinite full-time basis.

Closing date: 27 September 2024

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

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