Conduct & Complaints Officer

About the Role
Queen Mary is looking to recruit a new candidate to the Complaints & Conduct Officer role within the Appeals, Complaints & Conduct Office (ACCO). The Conduct and Complaints Officer is based in ACCO, within the Directorate of Governance and Legal Services. The Conduct and Complaints Officer works across the University to support best practice in matters related to student conduct and complaints.

About You
You draw on experience leading complex investigations and busy casework to coordinate the investigation of complaints and disciplinary cases with sensitivity and tact. You build effective networks and draw on experience working with people who have experienced bullying, harassment or sexual misconduct to provide advice and training to stakeholders, ensuring best practice within the higher education regulatory environment and the values of equality, diversity and inclusion.

About the Directorate
The Governance and Legal Services Directorate comprises expert teams in governance, compliance, policy, casework and legal, working with a common purpose to protect the University’s interests whilst enabling innovation and the achievement of the University’s objectives. The Directorate works collaboratively across the university community to develop awareness of university policy and regulations, legal issues and external compliance.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Valuing Diversity & Committed to Equality

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