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Information Assistant - Fees & Awards

University of Salford - Directorate of Student Success, Administration & Support

Location: Salford
Salary: £25,148 to £27,344
Hours: Full Time
Contract Type: Permanent
Placed On: 2nd October 2024
Closes: 23rd October 2024
Job Ref: 2679

Are you passionate about providing good customer service? Are you looking for a role in a fast-paced environment that will challenge you, and bring you high levels of satisfaction? If so, this unique role within the Customer Service team at the University of Salford could be the right one for you.

A little bit about Customer Services…

The Customer Service team is part of the Student Administration team and is responsible for the administrative processes that support student registration, graduation, certificate and transcript production and the administration of tuition fees.  Customer Service also provides a front facing service to all students in the askUS referral lounge in University House and manages student queries through email and telephony channels. The Customer Service department is divided up into three teams which are Student Records, Events (Registration and Graduation) and Fees & Awards. This role would sit within the Fees & Awards team.

At the very heart of the Customer Service team is the desire to provide service excellence to all students or to anyone that has the need to interact with our service, all whilst maintaining a firm focus on the evolution of our service using creativity, flexibility and innovation by anticipating and responding to the needs of our diverse student community.

So what will the role involve?

We are seeking an exceptional candidate with the skills and personal attributes to deliver excellent customer services. In this role, you will be responsible for managing customer inquiries, providing exceptional support, and ensuring a seamless customer experience. Key duties include handling phone calls and emails, resolving customer issues, maintaining accurate records, and assisting with administrative tasks. The ideal candidate will have excellent communication skills, a strong customer service orientation, and proficiency in Microsoft Office. If you are a proactive problem-solver with a positive attitude and a passion for helping others, we encourage you to apply.

Who are we?

All of us are made of many identities and passions – it makes us who we are, we are proud parents and passionate performers, we’re innovative engineers and network reformers, we’re local, we’re global and all different races, many cultures, many faiths and from many places. We have different genders, we’re proud to be LGBT, we’re younger and older and focus on ability, we’re agile, we’re balanced, we make sure we rest, we’re supported to work the way we’ll do our best. We’re academics, students and colleagues from near and afar, we’re a community of many things – it makes us who we are- It makes us the University of Salford! #UoSEquality

If you have any questions about this opportunity, please contact Sara Wadee (S.Wadee@salford.ac.uk)

Please note this vacancy closes at 23:55 on the date specified.

For more information and to apply for this vacancy, please visit: Information Assistant - Fees & Awards - University of Salford VX (tal.net)

At the University of Salford we are committed to an inclusive approach to promoting equality and diversity.

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