Desktop Support Analyst

Worcester is one of the 39 constituent colleges of the University of Oxford. Founded in 1714, it occupies the 26-acre site on the western side of the city where the Benedictines first founded Gloucester College in 1283. Some of the buildings of the earlier college survive, and the resulting mixture of architectural styles, together with the beautiful gardens, lake, and playing field, attract students and visitors alike. The College has c. 400 undergraduates and c. 200 graduate students; of these 260 students live within the boundaries of the College itself, and a further 200 live in College accommodation located within 300 metres of the College Lodge. Like all Oxford Colleges, Worcester is an independent self-governing institution regulated by the Charity Commission. The Governing Body comprises the Provost (Head of the College), who chairs it, and 51 further Fellows: together they are responsible for the admission and tuition of students, for the welfare of all students and staff, and for the College’s finances.

Job Purpose

The primary responsibility of the Desktop Support Analyst is to provide first line support via the College helpdesk to College members (students, academic staff and non-academic staff), guests and other making use of College facilities. This is currently managed via an online helpdesk system but enquires are also made by phone, in-person and by Microsoft teams.

The Desktop Support Analyst will also need to respond to alerts from the College’s operational monitoring system; this will involve some low-level systems administration. The Desktop Support Analyst will also be involved with departmental projects - particularly those that have a hardware deployment element or involve changes for all users.

The Desktop Support Analyst will take responsibility for a variety of departmental record keeping including purchase orders, hardware inventory, IP address allocations and equipment recycling records.

With a small and dynamic team, there is substantial scope for the post holder to build significant experience in areas outside of first line support. In order to provide cover, the postholder should be able to start work at 8am.

You will receive excellent benefits including a generous holiday allowance, a great pension scheme, free lunch and discounted bus travel.

APPLICATION AND APPOINTMENT PROCEDURE

Applications should be sent by email to the Human Resources Department at recruitment@worc.ox.ac.uk by 12:00 PM UK Time on 11^th November 2024 Applications should be in Word format.

Pre-employment screening

Standard checks

If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right to work in the UK; proof of your identity and details of two nominated referees.

Worcester College is equal opportunities employer and welcomes applications from all suitably qualified candidates. Worcester actively welcomes diversity amongst its staff and students and all reasonable adjustments will be made to the recruitment process, working arrangements and/or environment to accommodate applicants with any form of disability.

Please note If you do not hear from us within a week after the closing date please note that we will not be taking your application further.

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