IT Support Officer

Trinity Laban Conservatoire of Music and Dance is a forward thinking, contemporary and world-class Higher Education Institution with a vision to redefine the conservatoire for the 21^st century. At the leading edge of music and dance training, it provides specialist education of the highest quality, which reflects the increasingly collaborative world of artistic practice and supports the lifelong career development of students and professional performing artists. 

Reporting to Infrastructure and Applications Team Lead, or the Network and Security Team Lead, this role offers a great opportunity to deliver new and exciting technologies, using your excellent IT support skills within a small, supportive IT team, in which your contribution will be highly valued.  As well as gaining an insight into the Conservatoire and higher education sector, you will provide second line IT support to staff and students, participate in a wide range of IT projects, help to maintain Active Directory, and record and manage support requests in our helpdesk system.

You will work with our IT support team and institutional stakeholders, to deliver new modern and innovative digital solutions to create a user experience fit for the 21^st century.

Proven IT support experience is essential, along with an excellent technical knowledge of desktop systems, a passion for technology and a working knowledge of managing IT security risks.

You'll have experience in administering and supporting users on the Office365 platform, modern versions of Windows, Remote Desktop, as well as installing, maintaining and troubleshooting PCs, mobile devices, servers, printers, and applications within a locked-down Windows environment.  You will have experience of working with cloud technologies and users who work in a blended and hybrid manner.

Key technologies are, Office365, Windows Server 2019 and above, Active Directory, Hybrid Cloud, VMWare ESXi, Veeam, MacOS, Mobile Device Management software.

As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity and expression, religion or belief, marital status, or pregnancy and maternity.

Please note all applications submitted will be shortlisted anonymously by our recruiting panel, so please ensure that your name and personal details are not included to your written answers, otherwise we will not be able to consider your application. 

If you think this might be just the job for you, please click on ‘Apply online’ to complete and submit an application form.

For any queries about this role that are not covered in the job pack, please email Katerina Filosofopoulou, our Talent Resourcing and Organisational Development Officer on staffrecruitment@trinitylaban.ac.uk. 

You can download a job pack by clicking on the ‘Job Pack’ link below:

Further details:

All of our taught programmes are validated by Trinity Laban Conservatoire of Music and Dance. Research degrees are validated by City, University of London. 

Trinity Laban Conservatoire of Music and Dance is a company limited by guarantee registered in England and Wales Company No. 51090. Registered Charity No. 309998.

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