Senior Student Services Systems Officer

University of East London 

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future. 

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo. 

If you're ready to join a team that values your outstanding skills and perspectives and is dedicated to making a difference, we invite you to explore a career with us. We are excited to welcome versatile individuals who are committed to advancing their careers while making a positive impact on the world.

Brief Overview of Service: Student Services

Student Services Directorate is responsible for nurturing wellness, supporting individual needs, helping students in crisis, improving retention, and enabling positive experiences through residential life and extra-curricular activities. Working in partnership across academic schools and professional services, our teams seek to provide a network of support throughout the student journey and aim to optimise student success.   

The Student Services directorate is led by the Assistant Chief Operating Officer (Health Gain & Student Experience). Our department incorporates a number of professional and support teams including Student HUB, Student Conduct, Academic Tutoring, Residential Life, Student Disability and Dyslexia, Student Life, Student Projects and Campaigns, Student Money Advice and Rights Team, Student Engagement, Retention and Success and Student Wellbeing.

About the Job 

This role will be leading on the design, development and implementation of applications and system improvement flows to support and automate the workload of various departments, and to liaise with departments and IT to identify areas that would benefit from new/ updated systems and applications and identify possible data driven interventions that will inform service delivery and identify earlier proactive interventions for students who may be deemed as high risk for welfare or withdrawal reasons.

The role will be supporting colleagues across the Student Services directorate to improve data quality in a timely and resource efficient manner to improve the impact and evaluation of the directorates work and to feed into institutional and Service KPI reporting.

About Us 

We are committed to building a diverse team and welcome applications from all qualified interested candidates. Joining Student Services means becoming part of a team committed to improving the student experience. We value professional growth and personal development, fostering an environment of collaboration, innovation and inclusivity that empowers us and the students we support.

About You 

The ideal candidate will have a strong background in developing applications and IT solutions for a broad range of teams, ensuring business needs are met. You will need to be innovative and creative and have a proactive approach to project management. An ability to foster strong working relationships with all key stakeholders is essential and if you are someone who is passionate about enhancing student experiences, we’d love to hear from you.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-position

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.