Library and Digital Technology Assistant

University of East London

We are the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We are committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service 

The Library, Archives, and Library Services (LALS) at UEL is a diverse, customer-focused service committed to building on our excellent customer service to enhance the experience of all members of the university and the wider community. With two campus libraries providing a range of study spaces for our customers and a wealth of online resources and services, we are proud holders of the Customer Service Excellence award.  LALS has also consistently improved its National Student Survey (NSS) scores and has received praise from students for its outstanding customer service.

About the Job

The Library and Digital Technology Assistant plays a vital role in delivering exceptional front-line services to students, ensuring they have a positive experience while using library and IT resources. This position involves providing a friendly presence to address a wide range of inquiries—not only those related to library services and offering support that encourages independent learning. We are looking for a candidate with experience in supporting customers in a fast-paced front-line service environment. You will be key in providing excellent customer service to our diverse student body and the research community. The successful candidate will work within the customer services team and collaborate with other teams to maintain a high standard of service.

About You

We are looking for a candidate with experience in supporting customers in a fast-paced front-line service environment. In this role, you will play a key part in providing excellent customer service to our diverse student body and the research community. You will help ensure that customers have a clear understanding of the resources available to them and guide them in using these resources effectively. You will participate in the routine operations of LALS and collaborate with other teams within the customer services team. Your main goal will be to maintain a high-quality, customer-focused library, as well as archives and open access IT support for our diverse learning and research community, both in-person and online.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture. 

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. 

You can explore our full benefits package here: 

https://uel.ac.uk/benefits-professional-services-position

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form. 

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.