Accommodation Services Finance Administrator

The opportunity
University of the Arts London is seeking an experienced Finance Administrator to join our Accommodation Services Finance Team. This is an excellent opportunity to apply your finance background within a vibrant, student-focused service, where your knowledge and expertise will have a meaningful impact on both students and the wider university.

As a Finance Administrator, you will support the delivery of an efficient finance administration function for Accommodation Services, contributing to the achievement of annual income and debt recovery targets.

Drawing on your strong communication and interpersonal skills, you will act as the first point of contact for customer service enquiries relating to payments, charges, and refunds. You will respond to these enquiries via telephone, email, and in person, and conduct regular visits to halls of residences to support timely income collection and offer in-person assistance to both students and operations staff.

You will also provide administrative support for accommodation finance projects, as well as assist with reconciling student accounts, maintaining accurate transaction records, timely income allocation, and the minimisation of debts.

Your work will help facilitate the delivery of a high-quality student experience, working collaboratively with a range of services to uphold excellent standards of customer service and operational efficiency.

About you
You will bring experience in income debt management, along with a strong understanding and experience of financial reconciliation. Competency in Microsoft Office, particularly Excel, is also essential for success in this role.

You will be a team player, capable of offering support, assistance and cover when needed, and will demonstrate strong communication skills and a commitment to high-quality customer service.

Your ability to adapt financial systems to meet the needs of customers will also be key, as will a proactive and insightful approach to raising service standards and enhancing overall efficiency.

We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

For further details and to apply please click the 'Apply' button.

Closing date: 18^th August 2025, 23:55.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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