Applicant Engagement Adviser (Maternity Cover)

Join the University of East London – Shaping Futures for 125 Years

University of East London (UEL)  is a vibrant, diverse, and forward-thinking institution dedicated to transforming lives through exceptional education and career-focused opportunities. As a careers-first university, we have been proudly preparing students for the jobs of the future for 125 years.

UEL has always been at the forefront of innovation, and our ambitious Vision 2028 strategy underscores our commitment to reshaping education for the benefit of all. We empower students from all backgrounds with the skills and opportunities to excel in today’s dynamic world.

Our dedication to excellence is reflected in our achievements. We are proud to be recognised as the University of the Year for Teaching Quality in the Times and Sunday Times Good University Guide 2025.

Additionally, UEL ranks:

• 1st in London for Student Experience (National Student Survey 2024), and
• 3rd in London for Teaching Satisfaction (Guardian University Guide 2025).

At UEL, we don’t just teach; we inspire, innovate, and empower. Join us as we continue to shape the future.

About the Job

Engage and nurture our future students through every step of their journey. Join our UK Student Recruitment team and support our continuous innovation and advancement of our student journeys.

From inbound enquiry management to segmented, targeted outbound campaigns, our Applicant Engagement team are always on the pulse, providing first-class customer service to our recruitment audience. As Applicant Engagement Adviser, you’ll be a first point of contact for enquirers, prospective students and offer holders, with a focus on providing a warm, positive and supportive approach, ultimately driving the recruitment pipeline for UEL. You’ll achieve this across traditional channels, such as telephone and email, while also growing digital engagement through live chat, peer-to-peer, and beyond. The role holder will also work across the External Relations to support the delivery of self-serve digital content, whilst supporting the coordination of outbound conversion activities.

About You

To join this team, you’ll need to have excellent communication and interpersonal skills, and a commitment to delivering high levels of customer service. You’ll enjoy solving problems and have to ability to not only resolve a student’s query, but also to proactively support them through their next stage in the recruitment journey. You'll also be a great team player - being comfortable working with colleagues in your own team, and liaising with others across the university - and have excellent organisation skills and the ability to pick up multiple platforms to deliver your work. 

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-positions

Building an Inclusive Future

UEL is an inclusive equal opportunities employer and is proud of our Equality, Diversity, and Inclusion achievements, including a zero gender pay gap, membership in Stonewall, and winning Athena Swan awards. We expect all UEL employees to accept our EDI policy and will not tolerate discrimination in any form.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

If you're ready to join a University that values your outstanding skills and perspectives and is dedicated to making a difference, we invite you to explore a career with us. We are excited to welcome versatile individuals who are committed to advancing their careers while making a positive impact on the world.

Please note that this advert may close earlier than the deadline if we receive many applications. We encourage you to submit your application as soon as possible.

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.