Residential Life Assistant - Estates Operations

University of East London

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service 

We are Student Services and are responsible for nurturing wellness, supporting individual needs, helping students in crisis, improving retention, and enabling positive experiences through residential life and extra-curricular activities. Working in partnership across academic schools and professional services, our teams seek to provide a network of support throughout the student journey and aim to optimise student success.

The Student Services directorate is led by the Assistant Chief Operating Officer, Health Gain & Student Experience. Our department incorporates a number of professional and support teams including Student HUB, Student Conduct, Academic Tutoring, Residential Life, Student Disability and Dyslexia, Student Life, Student Money Advice and Rights Team, Student Engagement, Retention and Success and Student Wellbeing.

About the Job

The Residential Life Assistant – Estates Operations supports the effective day to day management of the University of East London’s Halls of Residence. This role helps ensure our accommodation is safe and welcoming by assisting with estate operations, health and safety compliance, and customer service delivery.

You will be involved in a wide range of responsibilities, from coordinating turnaround schedules and assisting with maintenance and cleaning checks, to supporting disciplinary processes and promoting student wellbeing. A key part of the role includes contributing to the operational delivery of our Summer Conferencing programme, helping to provide a seamless and professional service for guests during the summer months.

Working as part of a customer-focused team, you will play an important role in enhancing the student and guest experience, supporting compliance with standards such as the UUK Code of Practice, and ensuring our residences remain a positive and vibrant place to live and learn.

This is a campus-based role, with regular weekend work required.

• Experience in customer service, ideally in accommodation, estates, or hospitality.
• Knowledge of health and safety practices and a commitment to compliance.
• Experience of handling sensitive or disciplinary issues with professionalism.
• Strong organisational and administrative skills, with the ability to prioritise effectively.
• A proactive, problem-solving approach and a focus on continuous improvement.
• Ability to work collaboratively with colleagues and build positive relationships with residents and guests.

About You

The ideal candidate will be a proactive and dependable individual with a strong commitment to delivering excellent service. You thrive in practical, hands-on roles and enjoy balancing operational responsibilities with resident support. With excellent communication skills, you can handle challenging situations calmly and fairly, ensuring positive outcomes for students, guests, and the wider Residential Life team.

Detail-oriented and organised, you take pride in completing inspections, maintaining accurate records, and contributing ideas to improve the residential experience. You are flexible, a strong team player, and comfortable working independently when required. Above all, you are motivated by creating a safe, welcoming, and supportive environment that enables students to thrive and guests to feel at home.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here:

https://uel.ac.uk/benefits-professional-services-positions

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.