Student Support Officer

Hours per Week: 22

Our University

Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.

The Role

We are looking to recruit a part-time Student Support Officer, as part of the Student Services team, to help manage student enquiries during weekday evenings. 

You will work alongside a fellow Student Support Officer from 4pm until 9.30pm on the Information Helpdesk within the Ravensbourne campus as well as supporting other locations in our buildings. You will be working Monday to Thursday each week and this is a 0.6 FTE role. 

Please note, the hours for this role are fixed and Ravensbourne's flexible working hours policy does not apply to this role. 

You will be the face of Student Services during evening teaching and respond to queries from students who attend the helpdesk. You will also be expected to provide administrative support to the team as well as supporting work to log student absences. 

We are looking for a professional, supportive and welcoming presence to help students working in the evening feel connected to the support and processes at Ravensbourne. 

The Candidate

The successful candidate will have a good telephone manner and written English skills. 

Experience of working in education and in customer facing roles is desirable. It is essential that you demonstrate your ability to support customer needs and communicate in an effective and clear manner.

We Offer

• Generous leave
• Competitive Pension Scheme
• An Employee Assistance programme
• A cycle-to-work scheme
• Season ticket loans

Further details:

We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.

At Ravensbourne, we are committed to supporting applicants with disabilities. We offer interviews to those who declare a disability and meet the essential criteria for the role. In situations where we receive a high volume of applications, we will prioritise interviewing those disabled applicants who most closely align with the minimum requirements.

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