Student Retention Coordinator

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service 

We are Student Services and are responsible for nurturing wellness, supporting individual needs, helping students in crisis, improving retention, and enabling positive experiences through residential life and extra-curricular activities. Working in partnership across academic schools and professional services, our teams seek to provide a network of support throughout the student journey and aim to optimise student success. 

The Student Services directorate is led by the Assistant Chief Operating Officer, Health Gain & Student Experience. Our department incorporates a number of professional and support teams including Student HUB, Student Conduct, Academic Tutoring, Residential Life, Student Disability and Dyslexia, Student Life, Student Money Advice and Rights Team, Student Engagement and Retention Team and Student Wellbeing.

About the Job

Working within the Student Engagement & Retention Team (SERT), you will play a vital role in supporting students to stay engaged and succeed at UEL, combining data insights with compassionate early intervention to help those at risk of disengagement.

We are recruiting two new colleagues, each with a focus on a distinct thematic area: Early Intervention (First Year) or Low Attendance. These varied roles involve monitoring the attendance and engagement of at-risk student groups, and working closely with colleagues across Schools and Services to ensure students continue to feel supported and connected.

By applying policies fairly, building effective referral pathways, and making use of digital innovations such as learning analytics and process automation, you will contribute directly to improving retention, progression, and student outcomes. With a strong on-campus presence, you will have the opportunity to make a measurable difference to the student experience.

We welcome applicants from a variety of professional backgrounds who can demonstrate strong transferable skills and a commitment to developing their expertise in student engagement and data-driven support.

About You

You will bring a blend of analytical ability, strong organisational skills, and a commitment to compassionate student support. You may already have experience working with complex datasets and systems, or transferable skills that show you can use evidence to inform decisions, improve processes, and deliver measurable outcomes.

You will have strong skills in Excel and data manipulation, and either confidence using Power BI or a clear willingness to develop quickly in this area. You will also be open to using digital innovations to strengthen monitoring and interventions, with the ability to translate data into timely, supportive action for students at risk of disengagement.

Alongside your technical skills, you will be an excellent communicator who can build strong relationships across Schools and Professional Services, collaborate on cross-departmental initiatives, and act as a trusted point of contact for staff and students. You will also have the organisational skills to plan, prioritise, and deliver workstreams that contribute directly to SERT’s goals and UEL’s Vision 2028 strategy.

If you are motivated by the chance to combine data-driven insights with compassionate interventions, influence positive change, and help shape innovative approaches to student support, this role offers you an exciting opportunity to make a real impact.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture. 

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. 

You can explore our full benefits package here: 

https://uel.ac.uk/benefits-professional-services-positions

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form. 

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.