Library and Digital Technology Assistant

University of East London

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service

Library, Archives, and Learning Services (LALS) is a diverse and customer-focused service committed to supporting learning, teaching, and research at UEL, with two campus libraries providing a range of study spaces and a wealth of online resources and services that enhance the experience of all members of the UEL community. Proud holders of the Customer Service Excellence award, LALS has also consistently improved its National Student Survey (NSS) scores and has received praise from students for its outstanding customer service.
 
About the Job

Working within Library, Archives and Learning Services (LALS) as part of the Customer Services team, the role supports the delivery of high quality, customer-focused library, archives and open access IT support to a diverse learning, teaching and research community.   

Using excellent customer service and communication skills, the postholder will respond to enquiries received face-to-face or online and provide advice and guidance on the use of library services, facilities and resources, referring or escalating to colleagues or external services when required. The postholder will also provide high quality front-line support for commonly encountered IT issues, including advice on printing; accessing Wi-Fi; use of Office 365 and other supported software; e-submission and the Virtual Learning Environment (VLE).

The postholder will contribute to the smooth running of the library and help maintain an appropriate study environment for library users; troubleshooting equipment faults; reporting maintenance and health & safety issues; and collecting usage data and feedback to support service improvement.

Collaborating with colleagues throughout LALS, the postholder will also support a range of key library services and processes (e.g., stock acquisition and management; digital reading lists, UEL’s free e-textbook scheme; and interlibrary loans), and participate in LALS events and outreach activities promoting LALS and the services it provides to the UEL community.  
 
About You
 
You have excellent customer service skills acquired through your experience of working in a library or similar customer-focused environment.

You have strong digital/IT skills, are at ease with productivity and communication tools used in work and education (such as Office 365), and have experience of supporting others in the use of IT and digital resources.

You are an effective communicator with strong interpersonal skills and the ability to adapt your verbal, written, and digital communication to meet the needs of the customer.

You are supportive and encouraging of others, with a flexible and communicative approach to teamworking and collaboration.

You are proactive with strong problem-solving skills, high attention to detail, and the ability to manage and prioritise your workload effectively.

You demonstrate a commitment to, and understanding of, equality and diversity issues within a diverse and multicultural environment.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.
We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.
You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-positions
 
Equal Opportunities
 

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.
We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.