IT Support Technician

Job description:

Are you an IT Support professional who enjoys solving problems, helping people and working hands-on with technology? We’re excited to offer a fantastic opportunity to join our newly formed Campus IT team, created to bring all Faculty IT Support teams together into one cohesive service.

Our vision is simple: a unified team delivering a consistent, high-quality experience across the University - breaking down silos and transforming the support we provide to academic, research and professional services staff, as well as students.

What you’ll do

In this varied, people-focused role, you’ll be a trusted support technician for staff and students across the University. You’ll provide both in-person and remote support for end-user devices; Windows and macOS operating systems; and faculty-specific systems and software.

You’ll take ownership of service requests from start to finish - investigating issues, finding solutions and keeping users informed throughout. You’ll manage devices across their entire lifecycle, from procurement and configuration to maintenance, repair and secure disposal, ensuring asset records remain accurate and up to date.

You’ll also contribute to faculty projects, key University events and wider workstreams, providing specialist support and coordinating tasks with colleagues across the Campus IT team and beyond.

You’ll work in line with University policies, procedures and help to establish good practice.

This is a role where you’ll directly shape the experience of staff and students - your work will support teaching, research and operational activity across the University.

Who we’re looking for

You’ll enjoy this role if you’re motivated by helping people, solving technical issues and working as part of a collaborative team. You’ll need:

• Experience working in an IT support environment, with an intermediate IT qualification or equivalent hands-on experience.
• Confident communication skills, with the ability to tailor your approach to technical and non-technical users across academic and professional service environments.
• Strong knowledge of end-user devices, Windows, macOS, mobile operating systems, cloud applications and core networking.
• An understanding of key cyber security principles such as access control, encryption and antivirus.
• Experience using ITSM tools, service management processes and remote support technologies.
• Excellent organisation, accuracy and attention to detail, with the ability to plan and prioritise your workload.
• A customer-focused approach and the confidence to own and resolve issues.
• The ability to support colleagues and contribute positively to a collaborative working environment.

Why join us?

This is an exciting time to be part of our new Campus IT team, where you’ll help shape a high-quality and consistent support experience for the whole University. You’ll work with knowledgeable colleagues, gain exposure to diverse technologies and develop your skills in an environment that values collaboration, learning and continuous improvement.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities,a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

Find out more at sheffield.ac.uk/jobs/benefits and join us to become part of something special.

We build teams made up of people from a wide range of backgrounds, cultures and experiences, whose talents complement one another to greatest effect. We believe diversity in all its forms strengthens our impact across research, teaching and the student experience.

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