Faculty Student Academic and Pastoral Support Manager

About the Role
We are seeking an experienced and proactive Faculty Student Academic and Pastoral Support Manager to lead Student Experience, Engagement and Support across the Faculty of Medicine and Dentistry. In this senior role, you will shape and deliver strategies that enhance the student journey—from arrival to graduation—ensuring high‑quality academic and pastoral support. You will oversee Student Support Managers, manage resource allocation, and develop initiatives that promote a consistent and inclusive student experience. You will work closely with academic leads to ensure the effective training and compliance of Senior Tutors and Academic Advisors, act as Deputy Local Safeguarding Officer, and lead on Fitness to Study processes. The role also includes oversight of bursaries and scholarships, analysis of student engagement and survey data, coordination of student feedback activity, and representation of the Faculty on key committees. You will champion continuous improvement and contribute to the Faculty’s strategic and operational planning.

About You
You will bring substantial experience in student experience, engagement, or support within Higher Education, with strong knowledge of sector regulations and student support standards. Highly numerate and analytically skilled, you are confident working with data to inform decisions. You will be an effective leader with excellent communication and influencing skills, able to manage diverse stakeholders and drive positive change. You will be committed to equality, diversity and inclusion, adept at solving complex problems, and comfortable working in a fast‑paced, responsive environment.

About The Faculty of Medicine and Dentistry
The Faculty of Medicine and Dentistry offers international excellence in research and teaching and supports clinical service for a population of unrivalled ethnic diversity in East London and the wider Thames Gateway.  At the forefront of medical research and education, with research themes in cancer, cardiovascular medicine, inflammation, trauma and population health. Queen Mary is in the top 10 universities in the UK for medicine and dentistry and 7th in the world for research citations for medicine in the QS World University Rankings by Subject 2025. In the Complete University Guide 2026, we are ranked first in London for dentistry and second in London for medicine.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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