Student Engagement Assistant

Location: London, campus-based (full-time)

Hours: 37.5 hours a week (09.00 to 17.30, Monday to Friday)

Benefits: Generous benefits package including 25 days holiday allowance (33 including Bank holidays), group life assurance, group income protection, pension schemes and private healthcare (optional)

Start: August 2026

Reports to: Programme Manager

The Student Engagement Assistant would suit a recent graduate who is looking to work in higher education and gain experience in Student operations. As Student Engagement Assistant you will be based at the main student helpdesk on campus “First Point” across both Devon House and PKSN and be the first point of contact for student and community queries. Supporting all student communities you will often be the first-person students come to to help resolve or direct queries to the relevant resources providing an excellent student experience at all times. Furthermore, you will support wider Student Engagement projects and initiatives.

To be successful in this position the role holder will need to develop a good understanding of all areas of the student lifecycle: including learning resources (university systems and platforms), campus facilities and student activities; university policies and procedures, including avenues for support (such as student support, academic advising, and registry).

The role will work both independently and collaboratively, forming strong working relationships with all departments in the University, and maintaining professional relationships with the student community.

Duties and Responsibilities

• Provide accurate guidance about key services and signpost to appropriate departments such as Academic Advising, Events, Finance, Registry, Residence Life, Student Engagement, Student Support, Office of Global Services UK, etc.
• Day-to-day management, including sales and stock control, of the University brand merchandise shop.
• Learn and be confident with all aspects of the campus facilities and amenities and the local area, including welfare facilities, teaching, collaboration and event spaces, technology, study spaces etc.
• Basic assistance to students on navigating key online resources, such as VLE, timetable, Wi-Fi access, Target Connect, attendance technology etc.
• Learn and be confident with university policies and procedures to be able to appropriately signpost students.
• Undertake regular reviews of the First Point queries, taking notice of patterns and proactively making recommendations to relevant departments to address identified gaps in resources or support.
• Actively participate as a member of the wider Student Engagement team, providing general administrative support as required and assigned.
• Work flexibly within the staff body and contribute towards the overall success of the services provided to students.
• Ensure that the highest standard of service excellence is maintained at all times.
• Support on university events, especially those occurring outside of normal operating hours, including evening and weekend events.

About the University

Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University’s global campus network. NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus buildings offer contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces.

Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers. NU London is growing quickly, offering opportunity and growth for our staff.

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Person Specification Criteria (Essential / Desirable)

• Educated to degree level, or can demonstrate equivalent experience suitable to this role [E]
• Experience in a student services role in an educational setting [D]
• Experience in a customer service role [E]
• Experience of student activities and events [E]
• Excellent interpersonal and communications skills [E]
• Able to work collaboratively and effectively in a team environment [E]
• A professional, positive and welcoming demeanour [E]
• Ability to deal calmly and effectively with individuals and enquiries [E]
• Ability to build and maintain strong professional relationships [E]
• Excellent organisation skills, keen attention to detail and ability to manage and prioritise a diverse workload [E]

Enquiries

Informal enquiries may be made to Ana Perez, Programme Manager via emailing Ana.Perez@nulondon.ac.uk. However, all applications must be made in accordance with the application process specified.

Application Process

Applications should be made via the 'Apply' button above by 23:59 on 29 June 2026. Please reference your application “R140372”. Participation in the equal opportunities section is encouraged, but voluntary.

Applications must include a covering letter of no more than one page and a curriculum vitae.

Interviews will commence w/c 29th June 2026.

Applications are welcome from all sections of the community and will be judged on merit alone. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Please note that this role requires a DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.

This role is not eligible for visa sponsorship.