Student Recruitment Assistant

Opportunity Overview
We are seeking a proactive and customer-focused Student Recruitment Assistant to join our dynamic Student Recruitment and Widening Participation Team. This is an exciting opportunity for someone passionate about higher education, student experience, and outreach. You’ll play a vital role in supporting prospective students through their journey by providing advice, managing enquiries, and delivering key recruitment events. If you thrive in a busy, collaborative environment and have strong communication, organisation, and customer service skills, we’d love to hear from you.

Keywords: student recruitment, higher education, events, customer service, CRM, applicant experience, widening participation.

Key Responsibilities

• Provide outstanding customer service across multiple channels (email, phone, live chat, social media) to prospective students.
• Support the delivery of recruitment events such as interviews, Open Days, and Offer Holder Days.
• Ensure accurate, up-to-date advice is given on courses, applications, and the admissions process.
• Collaborate with Admissions, Marketing, and academic colleagues to support conversion activities.
• Maintain data protection standards and contribute to continuous improvement in enquiry handling and applicant communications.

**Please note this opportunity relates to the student recruitment lifecycle as opposed to HR Recruitment.**

About the School or About the Department *
The Student Recruitment and Widening Participation Team is part of the University of Salford’s Marketing, Recruitment and External Relations Directorate, responsible for raising the profile of the University and supporting its growth and diversity objectives. Our team is central to engaging and supporting prospective students through every stage of their journey—from first enquiry to enrolment.

We deliver key recruitment events, manage school and college relationships, and provide support for both UK and international applicants. With a strong commitment to inclusion, collaboration, and high-quality service delivery, we are passionate about widening access to higher education and ensuring every student feels informed, welcomed, and valued.

What's in it for you?

• Competitive salary - and excellent pension scheme.
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives.
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts.
• Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling to sports and fitness facilities including discounted gym memberships.
• Team Salford - join us here in Salford and be part of one of the UK's fastest growing universities.

Please note this opportunity may close early depending on applicant volume.

Job Description

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