IT Support Officer

Location: Rewley House, central Oxford & Ewert House, Summertown

Join Our Team as IT Support Officer

We are seeking to appoint an enthusiastic and dedicated IT Support Officer to join our dynamic team. This is an excellent opportunity to work in a thriving environment where you'll encounter a diverse range of tasks and technologies, providing you with a fulfilling and rewarding role.

The expansion of our Department and the increasing workload of our Information Technology Office have created the need for a talented IT Support Officer like you.

This is a full-time position, available on a permanent contract.

About the role

As our IT Support Officer, you'll be the first point of contact for staff, tutors and students, providing essential support and advice on IT matters. Your primary duties will include:

• Offering first-line IT support for PC and Mac devices, including troubleshooting SSO and MFA issues.
• Handling activation code requests and resolving IT issues both in person and remotely.
• Investigating telephone and wireless network issues and performing network cabling and patching as required.
• Managing equipment procurement and maintenance, including hardware/software installation and printer maintenance.
• Ensuring compliance with legislative and University cybersecurity and data protection policies.

You'll have the chance to work alongside experienced professionals and gain exposure to a wide array of tasks, technologies and systems. This role offers ample scope for training and professional development, allowing you to enhance your skills and grow in your career.

About you

You will have prior IT support experience in a university or business environment. You will have excellent personal skills, the ability to work well under pressure, and a good sense of humour and patience.  Strong attention to detail and a good working knowledge of Microsoft Office and Windows 10 are also essential requirements of the role, together with experience with laptop/desktop installation, configuration, and printer maintenance.

About us

OUDCE provides opportunities for people from a wide variety of backgrounds to benefit from the University’s rich and unique resources. We are ambitious and forward-thinking, with a strong sense of identity and community. Our mission is to inspire people locally, nationally and globally by extending access to Oxford’s world-class teaching and resources through flexible and inclusive opportunities for study and research.

Colleagues uphold the uphold the Mission, Vision and Values of the Department and actively promote a culture of equality, diversity and inclusion.

What we offer

Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:

• An excellent contributory pension scheme
• 38 days’ annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Membership to a variety of social and sports clubs
• Discounted bus travel and Season Ticket travel loans

Application process

You will be required to upload a covering letter/supporting statement showing how you meet the criteria as set out in the job description, together with a CV and the details of two referees as part of your online application.

To make informal enquiries about the post please contact jon.burt@conted.ox.ac.uk

The closing date for applications is 12 noon on 30^th April 2024

Bring your expertise to the University of Oxford and be a part of a community that values creativity, diversity, and excellence.

The University of Oxford is an equal opportunity employer and welcomes applications from individuals regardless of their background.

Advert information