Learner Experience Officer - 40 weeks per year

Salary range: £28,702 - £31,466 per annum actual salary for working 40 weeks per year (negotiable, depending on experience)

Hours per week: 36 hours per week – Evenings & Saturdays as part of a rota
Vetting requirements: Basic DBS Check
Closing date:  9am Wednesday 1 May 2024
Interview date: Tuesday 7 May 2024

About Us:

Westminster Adult Education Service is a leading provider of adult education in London, committed to empowering individuals through lifelong learning. Our work environment is stimulating and inclusive, promotes diversity and fosters personal growth. Join us in our mission to inspire lifelong learning in our communities and become an integral part of our team. If you are ready to elevate your career, apply today and be part of our exciting journey at Westminster Adult Education Service.

The Role:

Key responsibilities:

• To provide outstanding front-line services from all WAES sites, reception desks and Learner Hubs.
• To support with all aspects of the admissions and enrolment processes and be flexibly to changing priorities.
• To undertake associated administrative tasks such as issuing room keys, receiving and processing deliveries, facilitating customer Initial Assessment bookings or interviews, handling customer payments, issue ID badges to visitors, issuing examination certificates.
• To be responsible for opening and closing WAES Centres b, including arming and disarming the alarm system and ensuring the buildings are secure on closure.
• To provide accurate high-quality information to learners and potential learners in person, remotely and digitally.
• To maintain the highest standards of confidentiality and professionalism consistently and deal empathetically with colleagues, customers, clients, learners, stakeholders, parents, carers and guardians at all times.

Please ensure you address all the role and person criteria when completing your supporting statement.

About You:

Take an active role in supporting the Learner Journey making this an outstanding customer service. Support all activities in the Learner Hub working alongside the career and learner development officers to create a seamless admission and learner journey experience.

Support learners with enquiries and admissions through face to face, remote and digital solutions from the reception and Learner Hubs at all sites.

What we offer: 

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion, and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties [westminster.gov.uk]

As a forward-thinking Council, we appreciate that people work in different ways, therefore some of our staff depending on their role at WAES can benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

The Service offers a competitive salary and employment benefits including a public sector pension scheme, generous holiday allowance and opportunities for Continuous Professional Development.  

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